Volunteer Role Description

Title: General Assistant

Responsible to: volunteer Manager/Shop Manager

Areas of Responsibility:

As a General Assistant, you will be involved in all areas of our business. It is important that you can be flexible and composed when working in a busy environment. You will be expected to be professional, with the ability to work on your own initiative.

Duties Include:

· Assisting with tidying and rearranging the furniture in the shop;

· Cleaning all areas of the warehouse, and the stock;

· Greeting customers and answering their queries;

· Assisting with IT duties such as dismantling and recycling equipment;

· Assisting the Online Sales Officer with daily tasks such as wrapping parcels;

· Data entry, photocopying and other administrative tasks;

· Occasionally assisting with collections and deliveries on the van;

· Other duties as required by your manager or any other member of staff. All roles are subject to change and you may be asked to perform duties in any other area of the business.

Skills Required:

· Ability to follow instructions and work with other people;

· Honesty, trustworthiness and dependability;

· Flexibility and willingness to try new things.

We are flexible to accommodate your availability but our volunteer hours are Monday to Friday, 10am to 3pm. We will provide you with appropriate informal training which will help you fulfil your role. All volunteer placements are at the discretion of the management team and are subject to a probationary period.