Postal Heritage Trust

The Postal Museum explores over 500 years of social and communications history, and visitors can experience a ride through the tunnels of the old Post Office Underground Railway - Mail Rail. The museum is based next to Mount Pleasant Mail Centre in Clerkenwell.  

Dear Parent/Carer Re:&nbsp;The Postal Museum VisitAddress: <a href="https://www.google.com/maps/search/?api=1&amp;query=51.524762,-0.114056" rel="noopener noreferrer" target="_blank" style="color: black;">15-20 Phoenix Place, WC1X 0DA</a>Time: 10.45 onwards&nbsp;We are so pleased that you are visiting The Postal Museum as part of our Holiday Activity and Food (HAF) programme.&nbsp;Children, parents/carers really enjoyed previous visits, and we are delighted to be able to continue this wonderful partnership with The Postal Museum over the Easter holidays. Before Your VisitYou will be sent an email to confirm your child(ren)’s place.&nbsp;You do need to respond to this email within 48-hours, so we know you are coming.&nbsp;We hold waiting lists and if we do not have your confirmation, your ticket(s) will be passed on to someone else.&nbsp; What Your Visit Includes:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;11am - a ride on Mail Rail, our underground postal railway.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Access to the exhibitions, stay as long as you like to enjoy the museum, within the museum’s opening hours.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;12pm – 45 minutes playtime in Sorted – the museum’s immersive mini-town with streets, buildings, trolleys, pulleys and slides.&nbsp;Please note that Sorted is only for children aged eight (8) years and under. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A lunch voucher to use at The Postal Museum Cafe ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A small gift voucher for children to use at the Postal Museum shop.&nbsp;Terms &amp; Conditions&nbsp;Entry Tickets to the Postal Museum<ul><li>Please note that each ticket is for one (1) Child (ages 4 - 16 years) and one (1) accompanying adult. Children under 2 years can attend free of charge.&nbsp;Any additional children older than 2 years and any other adults besides the adult nominated to accompany the child with the ticket, will be charged for entry.&nbsp;</li><li>Your ticket is not transferrable to another person because this is funded by the Holiday Activities &amp; Lunch Programme and tickets are allocated to children based on their eligibility for Holiday Activities with Lunch programme.</li><li>Please Note: These tickets are timed so if you miss your slot, you may not be able to take up the place. Cancellations can be made 4 days prior - please email <a href="mailto:Lunch.Bunch@islington.gov.uk" rel="noopener noreferrer" target="_blank" style="color: black;">Lunch.Bunch@islington.gov.uk</a> </li><li>Any families who book tickets and do not show up on the day will be blocked from booking again.&nbsp;See above about confirming your tickets prior to the day. If you do not respond to the email, your tickets will be cancelled.</li></ul>&nbsp;Lunch Voucher<ul><li>You will be provided with a voucher to purchase food from The Postal Museum Cafe.&nbsp;This voucher is not transferrable to any other museum or any other cafe.&nbsp;The lunch voucher is expected to be used for buying lunch for the children as part of the Holiday Activities with Lunch programme. </li><li>We have included extra funds on the lunch voucher for parents/carers to use for food/drink. You are free to select from what is available at the cafe using your voucher and you can add funds to the voucher (from your own money) should the costs of what you are purchasing exceed the voucher amount.&nbsp;We are unable to increase the value of the voucher.&nbsp;</li><li>Your voucher is not eligible for another day, unless you have prior agreement with the cafe. However, this is not guaranteed to be given.&nbsp;</li></ul>&nbsp;Gift Shop <ul><li>Your child will be provided with a voucher to purchase a small gift from The Postal Museum shop</li><li>Please Note: There are two shop spaces on the site – one at The Postal Museum and one in Mail Rail. The voucher can only be redeemed in The Postal Museum shop.</li><li>The value of the voucher cannot be increased.&nbsp;However, families can top up the money, if they wish, with their own funds. Any additional purchases in the shop must be made by card as we cannot accept cash at this time.</li><li>The voucher<s style="color: black;"> </s>must be used on the day of the visit. </li><li>The voucher is not transferrable to another person and can only be used in The Postal Museum. The voucher is not valid at another museum shop or in any other shops.&nbsp;</li><li>The item you are provided with cannot be returned or exchanged.</li><li>You will be given a receipt when the item is processed at the till. If the item is faulty you will need to retain the receipt and contact <a href="mailto:shop@postalmuseum.org" rel="noopener noreferrer" target="_blank" style="color: black;">shop@postalmuseum.org</a> within 30 days of purchase.&nbsp;&nbsp;</li></ul>&nbsp;Contact DetailsShould you have any queries prior to the day of your visit, please contact the HAF Team at <a href="mailto:Lunch.Bunch@islington.gov.uk" rel="noopener noreferrer" target="_blank" style="color: black;">Lunch.Bunch@islington.gov.uk</a> or The Postal Museum Communities Team at communities@postalmuseum.org&nbsp;We hope you enjoy your day.The HAF TeamLunch.Bunch@islington.gov.uk The Postal Museumcommunities@postalmuseum.org

Each booking is for 1 Child (ages 4-16 years) and 1 accompanying adult. Children under 2 years go free. Come visit The Postal Museum which offers lots of activities and a great exhibition. Included with your ticket is: <ul><li>11am - a ride on Mail Rail, our underground postal railway</li><li>Access to the exhibitions</li><li>12pm - Playtime in Sorted (for ages 8 and under) - an immersive mini-town with streets, buildings, trolleys, pulleys, slides and chutes, everything to keep the little ones occupied.</li><li>A lunch voucher to use at The Postal Museum will be provided</li><li>A voucher for the gift shop at The Postal Museum</li></ul> Please Note: These tickets are timed so if you miss your slot you will not be able to take up the place. Cancellations can be made 4 days prior - please email to cancel and cancel your space on Plinth - see below. Any families who book tickets and do not show up on the day, will be blocked from booking again.We will ask you to confirm your tickets prior to the event. If you do not respond to the email, your tickets will be cancelled. Contact DetailsShould you have any queries or you need to cancel, please contact the HAF Team at Lunch.Bunch@islington.gov.uk or The Postal Museum Communities Team at communities@postalmuseum.org

Dear Parent / Carer Re:&nbsp;The&nbsp;Postal Museum Visit - Tuesday 7 April 2026Address:&nbsp;<a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.com%2Fmaps%2Fsearch%2F%3Fapi%3D1%26query%3D51.524762%2C-0.114056&amp;data=05%7C02%7Ccommunities%40postalmuseum.org%7C6577ee041c2540a72a7808ddd5076f5a%7Ce99f317d5d134a3bab3464aa167257d2%7C0%7C0%7C638900950097815116%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=jySl314%2BtF7jZwMSLSeLGqZcfvNG6jRaJsKWDYpa6Dg%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank" style="color: rgb(70, 120, 134);">15-20 Phoenix Place, WC1X 0DA</a>Time: 10.45 onwards, please arrive at the Mail Rail site.&nbsp; We are so pleased that you are visiting The Postal Museum as part of Islington's Holiday Activity and Food (HAF) programme.&nbsp;Children, parents / carers really enjoyed their visits over previous holidays, and we are delighted to be able to continue this wonderful partnership. Please cancel your booking on Plinth if you are no longer able to visit. There is a waiting list.&nbsp; What Your Visit Includes:<ul><li>11am - a ride on Mail Rail, our underground postal railway.</li><li>Access to the exhibitions, stay as long as you like to enjoy the museum, within the museum’s opening hours.</li><li>12pm – 45 minutes playtime in Sorted – the museum’s immersive mini-town with streets, buildings, trolleys, pulleys and slides.&nbsp;Please note that Sorted is only for children aged eight (8) years and under.&nbsp;Please note, if you miss your slot, you may not be able to take your space.&nbsp;</li><li>A lunch voucher to get a lunch bag at The Postal Museum Cafe.</li><li>A small gift voucher for children to use at the Postal Museum shop.</li></ul> Terms &amp; Conditions<ul><li>Entry Tickets to the Postal Museum</li><li class="ql-indent-1">Please note that each ticket is for one (1) Child (ages 4&nbsp;- 16 years) and one (1) accompanying adult. Children under 2 years can attend free of charge.&nbsp;Any additional children older than 2 years and any other adults besides the adult nominated to accompany the child with the ticket, will be charged for entry.&nbsp;</li><li class="ql-indent-1">Your ticket is not transferrable to another person because this is funded by the Holiday Activities &amp; Lunch Programme and tickets are allocated to children based on their eligibility for Holiday Activities with Lunch programme.&nbsp;</li><li class="ql-indent-1">Please Note: These tickets are timed so if you miss your slot, you may not be able to take up the place. Cancellations can be made 4 days prior - please email&nbsp;<a href="mailto:Lunch.Bunch@islington.gov.uk" rel="noopener noreferrer" target="_blank" style="color: rgb(70, 120, 134);">Lunch.Bunch@islington.gov.uk</a></li><li class="ql-indent-1">Any families who book tickets and do not show up on the day will be blocked from booking again.&nbsp;See above about confirming your tickets prior to the day. If you do not respond to the email, your tickets will be cancelled.</li><li>Lunch Voucher</li><li class="ql-indent-1">You will be provided with a voucher to get a lunch bag from The Postal Museum Cafe.&nbsp;This voucher is not transferrable to any other museum or any other cafe.&nbsp;The lunch voucher is expected to be used for lunch for the children as part of the Holiday Activities with Lunch programme.</li><li class="ql-indent-1">We have included extra funds on the lunch voucher for parents/carers to use for a drink. You are free to select from what is available at the cafe using your voucher and you can add funds to the voucher (from your own money) should the costs of what you are purchasing exceed the voucher amount.&nbsp;We are unable to increase the value of the voucher.&nbsp;</li><li class="ql-indent-1">Your voucher is not eligible for another day.&nbsp;</li><li>Gift Shop</li><li class="ql-indent-1">Your child will be provided with a voucher to purchase a small gift from The Postal Museum shop.&nbsp;</li><li class="ql-indent-1">Please Note: There are two shop spaces on the site – one at The Postal Museum and one in Mail Rail. The voucher can only be redeemed in The Postal Museum shop.</li><li class="ql-indent-1">The value of the voucher cannot be increased.&nbsp;However, families can top up the money, if they wish, with their own funds. Any additional purchases in the shop must be made by card as we cannot accept cash at this time.</li><li class="ql-indent-1">The voucher must be used on the day of the visit.</li><li class="ql-indent-1">The voucher is not transferrable to another person and can only be used in The Postal Museum. The voucher is not valid at another museum shop or in any other shops.&nbsp;</li><li class="ql-indent-1">The item you are provided with cannot be returned or exchanged.</li><li class="ql-indent-1">You will be given a receipt when the item is processed at the till. If the item is faulty you will need to retain the receipt and contact&nbsp;<a href="mailto:shop@postalmuseum.org" rel="noopener noreferrer" target="_blank" style="color: rgb(70, 120, 134);">shop@postalmuseum.org</a>&nbsp;within 30 days of purchase.&nbsp;&nbsp;</li></ul> Contact DetailsShould you have any queries prior to the day of your visit, please contact the HAF Team at:&nbsp;<a href="mailto:Lunch.Bunch@islington.gov.uk" rel="noopener noreferrer" target="_blank" style="color: rgb(70, 120, 134);">Lunch.Bunch@islington.gov.uk</a>We hope you enjoy your day.The HAF TeamLunch.Bunch@islington.gov.ukAndCommunities Teamcommunities@postalmuseum.org

The Postal Museum Visit (ages 4-16) - WC1X 0DA

Each booking is for 1 Child (ages 3 - 16 years) and 1 accompanying adult. Children under 3 years go free. Come visit the Postal Museum which offers lots of activities and a great exhibition. Included with your ticket is: <ul><li>11am - a ride on Mail Rail, our underground postal railway</li><li>Access to the exhibitions</li><li>12pm - Playtime in Sorted - an immersive mini-town with streets, buildings, trolleys, pulleys, slides and chutes, everything to keep the little ones occupied.</li><li>A lunch voucher to use at the Postal Museum will be provided</li></ul> Please Note: These tickets are timed so if you miss your slot you will not be able to take up the place. Cancellations can be made 4 days prior - please email to cancel - see below. Any families who book tickets and do not show up on the day, will be blocked from booking again.We will ask you to confirm your tickets prior to the event. If you do not respond to the email, your tickets will be cancelled. Contact DetailsShould you have any queries or you need to cancel, please contact The Postal Museum communities team at: communities@postalmuseum.org

The Postal Museum

Each booking is for 1 Child (ages 4-16 years) and 1 accompanying adult. Children under 2 years go free. Come visit The Postal Museum which offers lots of activities and a great exhibition. Included with your ticket is: <ul><li>11am - a ride on Mail Rail, our underground postal railway</li><li>Access to the exhibitions</li><li>12pm - Playtime in Sorted (for ages 8 and under) - an immersive mini-town with streets, buildings, trolleys, pulleys, slides and chutes, everything to keep the little ones occupied.</li><li>A lunch voucher to use at The Postal Museum will be provided</li><li>A voucher for the gift shop at The Postal Museum</li></ul> Please Note: These tickets are timed so if you miss your slot you will not be able to take up the place. Cancellations can be made 4 days prior - please email to cancel - see below. Any families who book tickets and do not show up on the day, will be blocked from booking again.We will ask you to confirm your tickets prior to the event. If you do not respond to the email, your tickets will be cancelled. Contact DetailsShould you have any queries or you need to cancel, please contact the HAF Team at Lunch.Bunch@islington.gov.uk or The Postal Museum Communities Team at communities@postalmuseum.org

Dear Parent / Carer Re:&nbsp;The&nbsp;Postal Museum Visit - Saturday 11 April 2026Address:&nbsp;<a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.com%2Fmaps%2Fsearch%2F%3Fapi%3D1%26query%3D51.524762%2C-0.114056&amp;data=05%7C02%7Ccommunities%40postalmuseum.org%7C6577ee041c2540a72a7808ddd5076f5a%7Ce99f317d5d134a3bab3464aa167257d2%7C0%7C0%7C638900950097815116%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=jySl314%2BtF7jZwMSLSeLGqZcfvNG6jRaJsKWDYpa6Dg%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank" style="color: rgb(70, 120, 134);">15-20 Phoenix Place, WC1X 0DA</a>Time: 10.45 onwards, please arrive at the Mail Rail site.&nbsp; We are so pleased that you are visiting The Postal Museum as part of Islington's Holiday Activity and Food (HAF) programme.&nbsp;Children, parents / carers really enjoyed their visits over previous holidays, and we are delighted to be able to continue this wonderful partnership. Please cancel your booking on Plinth if you are no longer able to visit. There is a waiting list.&nbsp; What Your Visit Includes:<ul><li>11am - a ride on Mail Rail, our underground postal railway.</li><li>Access to the exhibitions, stay as long as you like to enjoy the museum, within the museum’s opening hours.</li><li>12pm – 45 minutes playtime in Sorted – the museum’s immersive mini-town with streets, buildings, trolleys, pulleys and slides.&nbsp;Please note that Sorted is only for children aged eight (8) years and under.&nbsp;Please note, if you miss your slot, you may not be able to take your space.&nbsp;</li><li>A lunch voucher to get a lunch bag at The Postal Museum Cafe.</li><li>A small gift voucher for children to use at the Postal Museum shop.</li></ul> Terms &amp; Conditions<ul><li>Entry Tickets to the Postal Museum</li><li class="ql-indent-1">Please note that each ticket is for one (1) Child (ages 4&nbsp;- 16 years) and one (1) accompanying adult. Children under 2 years can attend free of charge.&nbsp;Any additional children older than 2 years and any other adults besides the adult nominated to accompany the child with the ticket, will be charged for entry.&nbsp;</li><li class="ql-indent-1">Your ticket is not transferrable to another person because this is funded by the Holiday Activities &amp; Lunch Programme and tickets are allocated to children based on their eligibility for Holiday Activities with Lunch programme.&nbsp;</li><li class="ql-indent-1">Please Note: These tickets are timed so if you miss your slot, you may not be able to take up the place. Cancellations can be made 4 days prior - please email&nbsp;<a href="mailto:Lunch.Bunch@islington.gov.uk" rel="noopener noreferrer" target="_blank" style="color: rgb(70, 120, 134);">Lunch.Bunch@islington.gov.uk</a></li><li class="ql-indent-1">Any families who book tickets and do not show up on the day will be blocked from booking again.&nbsp;See above about confirming your tickets prior to the day. If you do not respond to the email, your tickets will be cancelled.</li><li>Lunch Voucher</li><li class="ql-indent-1">You will be provided with a voucher to get a lunch bag from The Postal Museum Cafe.&nbsp;This voucher is not transferrable to any other museum or any other cafe.&nbsp;The lunch voucher is expected to be used for lunch for the children as part of the Holiday Activities with Lunch programme.</li><li class="ql-indent-1">We have included extra funds on the lunch voucher for parents/carers to use for a drink. You are free to select from what is available at the cafe using your voucher and you can add funds to the voucher (from your own money) should the costs of what you are purchasing exceed the voucher amount.&nbsp;We are unable to increase the value of the voucher.&nbsp;</li><li class="ql-indent-1">Your voucher is not eligible for another day.&nbsp;</li><li>Gift Shop</li><li class="ql-indent-1">Your child will be provided with a voucher to purchase a small gift from The Postal Museum shop.&nbsp;</li><li class="ql-indent-1">Please Note: There are two shop spaces on the site – one at The Postal Museum and one in Mail Rail. The voucher can only be redeemed in The Postal Museum shop.</li><li class="ql-indent-1">The value of the voucher cannot be increased.&nbsp;However, families can top up the money, if they wish, with their own funds. Any additional purchases in the shop must be made by card as we cannot accept cash at this time.</li><li class="ql-indent-1">The voucher must be used on the day of the visit.</li><li class="ql-indent-1">The voucher is not transferrable to another person and can only be used in The Postal Museum. The voucher is not valid at another museum shop or in any other shops.&nbsp;</li><li class="ql-indent-1">The item you are provided with cannot be returned or exchanged.</li><li class="ql-indent-1">You will be given a receipt when the item is processed at the till. If the item is faulty you will need to retain the receipt and contact&nbsp;<a href="mailto:shop@postalmuseum.org" rel="noopener noreferrer" target="_blank" style="color: rgb(70, 120, 134);">shop@postalmuseum.org</a>&nbsp;within 30 days of purchase.&nbsp;&nbsp;</li></ul> Contact DetailsShould you have any queries prior to the day of your visit, please contact the HAF Team at:&nbsp;<a href="mailto:Lunch.Bunch@islington.gov.uk" rel="noopener noreferrer" target="_blank" style="color: rgb(70, 120, 134);">Lunch.Bunch@islington.gov.uk</a> We hope you enjoy your day.The HAF TeamLunch.Bunch@islington.gov.ukAndCommunities Teamcommunities@postalmuseum.org