Course Details

Course Title: NVQ Level 1 & 2 Customer Service & Hospitality

Delivery Method: Classroom-based

Duration: Short course (8 WORKING days)

Attendance: 10:30AM - 15:00

Progression Outcome: Employment, sector-specific training, or further accredited learning

Learning Aims

Participants will:

• Develop effective customer service and communication skills
• Understand professional standards and workplace behaviour
• Gain insight into hospitality and customer service environments
• Improve confidence, teamwork, and problem-solving skills
• Prepare for interviews and employer expectations

Eligibility Criteria

This course is suitable for:

• Jobcentre Plus claimants
• Individuals aged 19+
• UK residents with the right to live and work in the UK
• Individuals seeking employment in customer service or hospitality

Initial assessments in English and Maths may be required to support learning outcomes.

Book Your Place – Customer Service & Hospitality

Please complete the booking form below to register your interest in the Customer Service & Hospitality Course with The Apex Project. Once submitted, our team will contact you to confirm eligibility, enrolment, and start dates.

👉 This course may be fully funded, subject to eligibility.